What Types of Personal Information do we Collect?
Information that you provide us directly:
When you interact with Craftey by contacting us over the phone, sending us an email, or interacting with us over social media, we may collect personal information about you. Such personal information may include:
- Phone number;
- Email address;
- Language spoken at home;
- Credit card information;
- Screen name;
- Shopping habits.
We may also collect your personal information when you purchase products from us, access our website or social media sites, register an account with us online, join our loyalty program or enter one of our competitions or promotions. Your personal information may also be collected from third parties if you have authorized them to disclose your information.
Information that is automatically collected (including “cookies”):
Craftey automatically gathers certain limited information about your visits to our sites that may include demographic data and browsing patterns. To do so, Craftey uses “cookies.” A cookie is a small collection of data sent by a web server to a web browser that collects information from the browser. These cookies may collect information including the number of visitors to our websites, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, navigation patterns, and—where relevant—the websites visited before visiting our website. If you do not want cookies to collect your information, you can configure your browser settings to reject all cookies or prompt you before a cookie is set.
We also use a type of technology called a “pixel tag” on our websites and in our emails in combination with cookies. These pixel tags provide us (and third parties who provide services to us) with information about customer activity on our websites and/or when emails we send are opened or accessed.
Additionally, your visits may be associated with certain location-based information. This may include, but is not limited to, information (1) that you manually provide, (2) that is derived from your IP address, (3) that is received from your mobile device, and/or (4) that is detected from the proximity of your device to the nearest radio or cell tower. We may collect such data to verify the information you provide us with and provide you with location-based offers/content.
How Do We Use Your Personal Information?
Craftey collects, holds, uses, and discloses your personal information to:
- Provide customers with information about our products;
- Process customer payments and purchases and deliver products;
- Develop and enhance our products and services;
- Conduct consumer research;
- Provide competitions, surveys, events, and promotions; and
- Comply with our legal obligations.
Your personal information provides Craftey with statistics that we can use to analyze, personalize, and improve our websites along with our products and services. Additionally, we may use information gathered from cookies to deliver content that might interest you on third party websites, such as Facebook.
Who Do We Disclose Your Personal Information To?
- Entities that assist us in providing our products and services, running our competitions, surveys, events, and promotions;
- Service providers including suppliers, credit card processors, mailing services, contractors, data storage and management companies;
- Delivery companies;
- Government entities or enforcement agencies or individuals appointed by the government and responsible for investigating and resolving disputes or complaints concerning Craftey products; and
- Companies that may acquire either all or a part of Craftey or an affiliated company.
By disclosing your personal information, you acknowledge and consent to these potential transfers of information. Additionally, when you enter one of our competitions or participate in a sponsored event, we may seek, as a condition of entry, consent to pass your information to a promoter or sponsor of the competition or event.
How We Keep Your Personal Information Secure
Craftey is committed to the security of our user’s personal information. We use commercially reasonable safeguards to preserve the integrity and security of all information collected through our website. As a result, we can ensure that your information is protected from misuse, interference, loss, unauthorized access, modification or disclosure.
In the event that any information under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and notify those individuals whose information may have been compromised.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of any personal information you have provided to us.
Are You Required to Identify Yourself When You Interact with Craftey?
You are not required to identify yourself when you interact with our websites. However, if you do not provide us with your personal information, we will be unable to offer a number of services. For example, we may require details about your identity if you would like to:
- Register or log into our website;
- Contact us with an inquiry or complaint;
- Request to receive communications from us;
- Participate in our promotions or competitions;
- Have us to deliver products to you; or
- Process a payment.
If you wish to remain anonymous when you use the Craftey website, please do not sign in to the website or provide any information which may identify you.
How Can You opt Out of Direct Marketing?
If you do not wish to receive direct marketing communications from us, please follow the “opt-out” or “unsubscribe” instructions on our website. Otherwise, you may email us at firstname.lastname@example.org and provide your name, e-mail address, postal address, and let us know what direct marketing communications you no longer wish to receive.
Additionally, you can generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (“NAI”), or who follow the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising. To do so, please visit the opt-out pages on the NAI website and DAA website respectively.
Links to Other Websites and Services
Accessing, Updating, or Correcting User Information
If you request access to your personal information, we require that your request be made in writing and that you provide us with proof of identity. You may be charged an administration fee when we provide you with the requested information to cover our handling cost, retrieval cost, time, and postage. Craftey will generally provide you access to your personal information that we hold, but if for some reason we cannot, we will provide you with a written notice explaining why.
If you would like to update or correct your personal information, feel free to contact us and we will take reasonable steps to do so. However, if we disagree with your reason for correcting your personal information, we hold the right to refuse and provide a written explanation for the refusal.
Contact Information and User Rights
- Don't want to be contacted in the future by us;
- Would like to find out what information we have about you;
- Would like a copy of the personal information which we hold about you;
- Believe that any personal information we hold about you is inaccurate; incomplete, out-of-date or irrelevant; and/or
Please contact us via one of the following:
101 E Park Blvd
Plano, TX 75074
Email Address: email@example.com