Frequently Asked Questions
You've got questions? We've got answers! These are some of the questions we hear the most - but if you don't see your question below, just drop us a line and we'll get you an answer!
Email firstname.lastname@example.org and we'll get back to you right away!
We offer multiple shipping options for you to choose from:
Our Rush Shipping option is perfect for when you need your supplies right away! Shipping with our rush shipping option takes 2 - 3 business days and costs $12.99.
Our Slow Shipping option is a great value at $8.99 and is perfect for when you aren't in a rush to recieve your supplies. Shipping with our slow shipping option takes 7 - 10 business days.
Want free shipping? Orders of $35 - $69.99 always ship free with our slow shipping option and orders over $70 always ship free with our rush shipping option!*
Please note, total order amount must meet above minimums after discount codes are applied in order to receive free shipping.
We strive to get our orders out as quickly as possible so you can get crafting! Orders placed before 3 pm CST Monday - Friday will be shipped out the same day. Orders placed after 3 pm CST or on the weekends will be shipped out on the next business day.
Once your order leaves Craftey, your shipping time will vary based on the shipping speed you choose during checkout. Our slow shipping option will take between 7 - 10 business days to arrive. Our rush shipping option will take 2 -3 business days to arrive.
The last day to place orders for guaranteed holiday delivery using our Slow Shipping option is Monday, December 10th, 2018.
The last day to place orders for guaranteed holiday delivery using our Rush Shipping option is Monday, December 17th, 2018.
At this time, you can only use one promotional code per order.